Privacy Policy
Your privacy matters to us. Learn how Spinnennetz collects, uses, and protects your information.
Introduction
Welcome to Spinnennetz ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.thespinnennetz.com or use any of our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms described here. If you do not agree with any part of this policy, please discontinue use of our site.
Information We Collect
We may collect the following categories of information:
1. Personal Information You Provide
When you fill out our contact forms, request a consultation, or interact with us, we collect information such as:
- Full name
- Email address
- Company or business name
- Website URL
- Any other information you voluntarily provide in forms or messages
2. Automatically Collected Information
When you visit our website, we automatically collect certain technical data, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Device type (desktop, tablet, mobile)
- Clickstream data and user behavior on our site
3. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect data that helps us understand how visitors use our website. You can manage cookie preferences through your browser settings at any time.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, consultation requests, and messages
- To deliver and improve our CRO, web development, and digital marketing services
- To send you relevant service updates, case studies, or insights (only with your consent)
- To analyze website traffic and user behavior for performance optimization
- To run A/B tests and CRO experiments on our own site
- To comply with legal obligations and resolve any disputes
- To prevent fraud, spam, and other misuse of our services
- To personalize your experience on our website
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following limited circumstances:
Service Providers
We may share your data with trusted third-party vendors who assist us in operating our website or delivering services — such as email platforms, analytics tools, CRM software, and cloud hosting providers. These parties are bound by data processing agreements and may only use your information for the purpose of providing services on our behalf.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a change occurs.
Legal Requirements
We may disclose your information if required by law, or in response to valid legal processes such as a court order, subpoena, or government regulation.
Protection of Rights
We may share information when we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, or threats to the safety of any person.
Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Once the retention period expires, your data is securely deleted or anonymized.
If you would like us to delete your data sooner, please contact us using the information provided at the end of this policy.
Cookies & Analytics
Our website uses cookies and analytics tools to improve functionality and understand how users interact with our content.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics, GA4).
- Marketing Cookies: Used to track visitors across websites for retargeting and advertising purposes.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can opt out of analytics tracking by adjusting your browser settings or by using opt-out tools provided by services like Google Analytics. Note that disabling certain cookies may affect website functionality.
Third-Party Links & Services
Our website may contain links to third-party websites, integrations, or platforms (e.g., LinkedIn, Facebook, Google). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their respective privacy policies before providing any personal information.
We may use third-party tools for purposes such as CRO experimentation, heatmaps, session recording, email communication, and live chat. Each of these tools has its own privacy terms.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or disclosure. These measures include:
- SSL/TLS encryption for data in transit
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure for data storage
While we take every reasonable precaution, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Object: Object to the processing of your personal data for specific purposes.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@thespinnennetz.com. We will respond to your request within a reasonable timeframe, subject to verification.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@thespinnennetz.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us: